Frequently Asked Questions

Your username is the email address that you provided when you first registered to shop on our website
For example: first.last@email.com

You were asked to set a password for your account when you first registered to shop on our website. If you have forgotten your password, follow these steps:

•  Click on the login link at the top of the page
•  Click forgot my password
•  Enter the email address you signed up with, and you will be emailed instructions on how to reset your password

To remove your account from our website, please contact Customer Services, or send us a message via our contact us page by clicking here.

Your username is the email address that was provided when you first registered to shop on our website. If you cannot remember the email address you registered with then visit our registration page by clicking here and follow the steps for Forgotten username. If you have previously registered with our website, you can contact customer services here to help identify your account.

Please contact Customer Services using the Live Chat link or email address found at the top of this page, and one of our Customer Service Representatives will walk you through the process to unlock your account.

To add another credit card to your account visit my profile page and select the payment methods tab. Click the button to add a new payment method. Give your new payment method a name you will recognize, and then enter new credit card details below and click the save button. These details will be stored securely on our website for you to use during checkout.

To delete a payment method or credit card from your account visit my profile page and select the payment methods tab. Your payment methods are listed in the tabs. Click the remove button on the right-hand side of the card you no longer want to store in your account. This will remove your credit card information from our website.

To add a new address to your account visit my profile page and select the address book tab. Your address book holds the addresses that you have registered with us to ship to. Click the button to add a new address. Upon completion of the form, click the save button. This new address will be stored securely on our website for you to use during checkout.

In order to delete an address from your account visit my profile page and select the address book tab. Your address book holds all the addresses that you have registered with us to ship to. Click the remove button on the right-hand side of the address you no longer want to store in your account. This will remove this address from our website.

Not all genuine Perkins parts are available online. We are adding new lines all the time, so please check back regularly. In the mean time, please use the live chat feature or send an email to customer Services to inquire about the part you are looking for. Contact details can be found here.

If you cannot find the part you are looking for, please use the live chat feature or send an email to customer services to inquire about the part you require. Contact details can be found here, and our customer services team will help you to find the product you are searching for.

Every single part on a Perkins engine has a unique part number. This number is used to manage the parts throughout the engine build process in our factory. It also helps end users to find the right product when a part needs to be replaced. Many parts have the number printed, stamped or machined onto them, either as a label or plate. By searching for the part number on the site you can quickly find the right replacement part.

The engine serial number is a unique number for each engine, which can be found on a plate fixed to the engine, normally on the left-hand side of the engine. The number consists of a series of letters and numbers that define the engine family, number of cylinders, emissions standard, type of ignition, date, and place of manufacture. For example, a serial number could be PJ 12345 U 123456P
PJ          is the engine family, in this case, 1106D-E66TA
12345   is the engine build type number or engine order reference
U           is the country of manufacture, in this case, the UK
123456 is the unique engine number
P            is the year of manufacture                                                                                                                                      
For more information click here to visit our page on how to understand your engine serial number.

The engine serial number is a useful tool to help identify which engine you have. Normally having the first seven letters and numbers is enough for you to make sure you can quickly identify the right parts for your engine. In many cases the first two letters may be enough, as the engine family number is a simple way to understand your engine type. Throughout the site you will find a tab on each part page devoted to confirming the engine family, engine model and the first two letters of the serial number. Alternatively click here to view our product range by engine family.

We currently ship to all states in the USA. Please see the Shipping-and-Returns page by clicking here for full information.

Please see the Shipping and Returns page by clicking here for full information.

We offer next day delivery as standard.

For further information, see the Shipping-and-Returns page. 

Your order can be tracked in my profile. This is accessible at the top of the web page by hovering over your name. Once you have accessed your profile, you can see your 'order history.' Click the details on the order you wish to track. On the right-hand side of the page, you will find the tracking link, which will take you to the carriers website to track the package.

Perkins offers a number of shipping options, which are detailed on the Shipping and Returns page found here. Your order can be tracked in my profile. This is accessible at the top of the web page by hovering over your name. Once you have accessed your profile, you can see your 'order history.' Click details on the order you wish to track. On the right-hand side of the page, you will find the shipping method you selected while placing the order and a tracking link that will take you to the carriers website to track the package.

We will not charge you to return an item. In addition we will arrange for a pre-paid shipping label to be generated. Please see the Shipping and Returns page for full information by clicking here.

To request a return you will need to go to the 'my account section' on Perkins shop. Under 'my orders' you will need to select the relevant order using the order number from your confirmation email. From the order select the item(s) you wish to return and the relevant reason code from the dropdown menu.  Please see the Shipping-and-Returns page by clicking here for full information.

Once we have received the returned item(s) into our returns warehouse, we will process the return with 14 working days. Please see the Shipping-and-Returns page by clicking here for full information.

Your online purchase is secure, as our shop site is under SSL(Secure Sockets Layer):

An SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remains private and integral.

Please see the Privacy and Cookie Policy by clicking here.

Please see the Privacy and Cookie Policy by clicking here.

This needs to be dealt with by your local distributor. For more information and guidance please click here to contact our support team and click here to find your local distributor.

Go to the 'my account' section on Perkins shop. Under 'my orders' you will need to select the relevant order using the order number from your confirmation email. From the order select the item(s) you no longer require and then select the reason by choosing one of the options given in the dropdown menu. For more information on our Shippings and Returns click here.

If you have not received an order confirmation email since placing an order with us, please check your junk folder in your email account. You may wish to add customerservices_us@perkins.com to your safe senders list. If you require further assistance with the status of your order, please contact customer services using the 'live chat' link or email address found at the top of this page.

Go to 'my account' section on Perkins shop. Under 'my orders' you will need to select the relevant order using the order number from your confirmation email. From the order select the item(s) you ordered incorrectly and then select the reason by choosing one of the options in the dropdown menu.  For more information on Shipping and Returns please click here.

Go to the 'my Account' section on Perkins shop. Under 'my orders' you will need to select the relevant order using the order number from your confirmation email. From the order, select the item(s) that did not arrive and then select the reason by choosing one of the options given in the drop-down menu.                                                   

For more information on Shipping and Returns please click here. 

Go to 'my account' section on Perkins shop. Under 'my orders' you will need to select the relevant order using the order number from your confirmation email. From the order, select the item(s) that were damaged and then select the relevant option in the drop-down menu, and follow the instructions.                                                   

For more information on Shipping and Returns please click here . 

If your order has not arrived in a reasonable time, please contact customer services using the 'live chat' link or email address found at the top of this page.

Go to 'my Account' section on Perkins shop. Under 'my orders' you will need to select the relevant order using the order number from your confirmation email. From the order select the item(s) that did not arrive and then select the reason by choosing one of the options given in the drop-down menu. For more information on Shippings and Returns please click here. 

If you would like to request a refund from us, you will need to sign in and visit the 'my account' page or click here. Select the order and item you wish to claim a refund for, and select the relevant reason code for this. For more information visit our Shipping and Returns page by clicking here.

Once you have added your item(s) to your cart and you're ready to pay, make sure you add your promotional code in the box provided before you checkout. For more information on our Promotional Codes Terms and Conditions please click here.

If you want to retrieve an invoice from a previous order please go to "'my account' and click on 'order history'. This is where all your previous orders are, enabling you to review your former orders and retrieve past invoices.

We will normally take no longer than 24 hours to respond to an open dispute. 

Click here to find your local distributor

Click here to find your local distributor